M Momentum

Support

Need help with Momentum? Most questions are answered below. If you're stuck or want to report something, email support@momentum-app.com — a real person reads everything and replies within a couple of days.

✉  Email support

Frequently asked questions

I forgot my password.
Tap Sign in, then Forgot password?. Enter your email and we'll send a reset link. Open it on your iPhone, choose a new password, and you're back in. If the email doesn't arrive within a few minutes, check your spam folder, then write to us.
How do I sign in with Apple?
On the sign-in screen, tap Sign in with Apple. iOS will show a sheet asking whether to share your name and email with Momentum — choose either to share your real address or to use a private relay (Apple forwards mail to your real inbox without showing it to us). Confirm with Face ID or Touch ID and you're in.
How do I delete my account?
Open Momentum → Profile tab → scroll to the bottom → Delete account. Confirm "Delete forever" in the prompt. Your goals, streaks, logs, reactions, and group memberships are all permanently removed. The action cannot be undone.

If you've lost access to the app, see these instructions for the manual deletion path.
I'm not getting notifications.
First, make sure Momentum is allowed to send notifications: iOS Settings → Notifications → Momentum → Allow Notifications is on. Then in the app, open ProfileManage notifications. There are separate toggles for the Sunday goal reminder, reactions on your activity, and join requests — turning a category off here will silence it even if the system-level toggle is on.

If everything looks right and notifications still aren't coming, restart the app or your iPhone — that re-registers with Apple's notification system.
How do I block or report someone in my group?
On the group page or the Calendar tab, long-press their name or row. A small menu appears with Block and Report options. Block hides their activity from your feed. Report sends us a moderation flag and blocks them at the same time — we review every report and remove bad actors within 24 hours.

To unblock someone later, email us at support@momentum-app.com with their name.
My streak reset and I don't think it should have.
Streaks count uninterrupted weeks where the goal hit its target. If a week ended (Sunday at midnight your time) without the goal hitting its target, the streak resets to zero the following Monday. There's no "rest week" or "freeze" — we kept it simple on purpose.

If you think a streak reset incorrectly, email us with the goal name and the week and we'll take a look.
Can I export my data?
Yes. Email support@momentum-app.com from the address you signed up with and we'll send you a copy of your goals, logs, reactions, and group memberships within 30 days.
What iPhone / iOS do I need?
Momentum requires iOS 17 or later. Any iPhone that runs iOS 17 will work — iPhone XS / 11 / 12 and newer. There's no iPad-specific layout yet, but the app runs on iPad in iPhone-sized mode.
Does Momentum cost anything?
No. Momentum is free with no in-app purchases, no ads, and no paid tier. See our privacy policy for what we do and don't collect.
I have a feature idea.
Email us at support@momentum-app.com. We can't promise to build everything but we read everything, and the next update is shaped by what comes in.

Still stuck?

Email support@momentum-app.com with as much detail as you can — what you tried, what happened, and a screenshot if it helps. We aim to reply within two business days.